Privacy Policy

Effective Date: 05 June 2024

1. Introduction

Welcome to Glaive Cleaning Services ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices regarding your personal information, please contact us at glaivecleaning@australiamail.com.

When you visit our website www.glaivescleaning.com and use our services, you trust us with your personal information. We take your privacy very seriously. This privacy policy explains what information we collect, how we use it, and your rights concerning it. Please read it carefully. If you do not agree with any terms in this privacy policy, discontinue using our site and services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the site, showing interest in obtaining information about us or our products and services, participating in activities on the site (such as posting messages in our online forums or entering competitions, contests, or giveaways), or otherwise contacting us.

The personal information we collect depends on the context of your interactions with us and the site, the choices you make, and the products and features you use. This can include:

  • Name and Contact Data: First and last name, email address, postal address, phone number, and other similar contact data.

  • Credentials: Passwords, password hints, and similar security information used for authentication and account access.

  • Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument.

3. How We Use Your Information

We use personal information collected via our site for various business purposes, described below. We process your personal information based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

  • Account Creation and Login Process: To facilitate account creation and logon.

  • Marketing and Promotional Communications: We and/or our third-party marketing partners may use the personal information you send to us for marketing purposes, in accordance with your marketing preferences.

  • Administrative Information: To send you product, service, and new feature information, and updates about changes to our terms, conditions, and policies.

  • Order Fulfillment and Management: To fulfill and manage your orders, payments, returns, and exchanges made through the site.

  • Testimonials: We post testimonials on our site that may contain personal information. We will obtain your consent to use your name and the content of the testimonial before posting.

4. Sharing Your Information

We may process or share data based on the following legal bases:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

  • Legal Obligations: We may disclose your information where we are legally required to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other misuse.

6. Your Privacy Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws, including the right to:

  • Request access and obtain a copy of your personal information.

  • Request rectification or erasure.

  • Restrict the processing of your personal information.

  • Data portability (if applicable).

  • Object to the processing of your personal information in certain circumstances.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

7. Contact Us

If you have questions or comments about this policy, you may email us at glaivecleaning@australiamail.com.